Shipping & Returns

Shipping Information:
  • $5.00 Flat Rate - Flat Rate Shipping is available on all orders shipping within the United States! Your order will typically ship within 2-3 business days of purchase from our warehouse in Warminster, PA. Please allow appropriate time for delivery from the time of shipping. Estimated delivery times range from a few days to 2 weeks depending on your delivery address.
  • Free Shipping- Is available for orders total of $49.00 or more, within the USA (Not including Alaska and Hawaii)
  • Canada - Shipping to Canada is a flat rate of $30.00 (Duties may also apply)
  • Hawaii /Virgin Islands /Alaska - Shipping is a flat rate of $30.00 
If your purchase is very time-sensitive or is needed ASAP, we suggest selecting a UPS delivery shipping method at time of checkout:  Next Day Air2nd Day3 Day, and UPS Ground are available to speed up your delivery - UPS Rates Apply. 

We are on the east coast and our shipping time is cut off at 2:00pm EST. (These options are available during checkout. Please note these services are counted in business days and that weekends are not counted). 


Returns and Exchanges:

We hope that every purchase from us satisfies your needs, but in the event that you need to make a return we are happy to offer a full product refund if your purchase is returned within 30 days of receipt.

  • Please note that shipping charges will not be refunded.
  •  To receive a full credit, product must be returned in new / unused condition. Please return product with all original parts, paperwork and accessories to ensure full credit.
  • A returned product that is damaged or missing parts is not eligible for a refund.
  • Restocking fees may apply for opened/used items.
  • Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an error of HotHeadz.net will receive a refund of up to 50% of the items price.
  • Please contact a customer service representative within 5 business days if your product was damaged upon receipt.

If you wish to make an exchange or return please contact us for a Return Merchandise Authorization (RMA) number and send to:

HotHeadz.net
attn: Returns/Exchanges
66 Ash Circle
Warminster, PA 18974 

Cancellation Policies:
 If you have placed an order and wish to cancel, please call 1-888-815-5154 and/or email us at: websalescustomerservice@hotheadz.net 

Manufacturer's Warranties: Products we offer often include manufacturer warranties that may cover defects/damages. For specific information on the manufacturer's warranty please contact the manufacturer directly. 

Product Repairs: If an item you have purchased is malfunctioning or fails to work properly, please contact the manufacturer.

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    HotHeadz.net
    attn: Returns/Exchanges
    66 Ash Circle
    Warminster, PA 18974
    1-888-815-5154
    websalescustomerservice@hotheadz.net